Domestic Shipping Policies and Information
- We offer free shipping for internet orders valued over $75 USD that are shipped within the Continental United States.
- Our orders will ship via UPS Ground Shipping from our warehouse in San Diego, CA.
- We offer same-day shipping for orders placed before 12:00 PM PST (excluding weekends).
International Shipping Policies and Information
- We offer shipping select countries, including: Canada, Mexico, UK, Germany, France and Australia. Free return shipping is available only within the Continental United States.
- All of our items are sold and shipped from within the United States.
- Our customers are responsible for international shipping charges, local taxes, duties, tariffs, and similar charges.
Returns and Damages (Retail Customers)
- If you are not completely satisfied with your order, please contact firstname.lastname@example.org to request a return label and a free return label. Your label will be emailed to you for a seamless return process.
- All returned items must be in saleable condition with their tags attached.
- Please return items in the original boxes with attached return label.
- Items that are damaged due to manufacturer defects may qualify for credit or replacement.
- Customers are responsible for any damage that results from mistreatment.
- A credit will be issued to the same credit card used when making the initial purchase within 3-5 business days upon receipt for eligible retail returns.
- Internet orders are eligible for return within thirty (30) calendar days of original order placement on our website.
Returns (Wholesale Customers)
- Customers must notify us within seven (7) calendar days of delivery for shortages, damages, or substitutions.
- To request a return, please contact email@example.com for an RA #, providing order details and reason for return.
- Wholesale returns receiving full refunds will be accepted only for manufacturer defects or shipping errors.
- There is a 15% restocking fee for returns not associated with defects or shipping errors.
- A credit will be issued within 14 calendar days upon receipt and inspection at our warehouse.
- Wholesale returns are shipped at the customer’s expense, with the authorization number visible on each box.
- Returned items must be in saleable condition with the original tags attached.
- Refused, unclaimed, undeliverable orders, or customer-error returns are subject to a 15% restocking fee and freight charges.
- Please allow 1-2 business days for a response from our staff when requesting a return.